General Manager, Client Operations

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How you'll help us Keep Climbing (overview & key responsibilities)
Delta Professional Services (DPS) is the Flight Training & Standards provider of choice to Delta Air Lines, its affiliates and key industry partners. The General Manager, Client Operations will be responsible for leading and motivating a team responsible providing high quality customer service and support for clients external to Delta Air Lines, DPS Compliance and the Delta Air Lines Training Center (FAA Part 142 Training Center). The incumbent will also be responsible for leading a team to onboard new clients in support of the growing DPS business. This will be accomplished by leading efforts to create streamlined business and day-to-day operational processes within their workstream through the oversight of the organizations standard operating procedures (SOPs). To be successful, we are seeking a leader that is focused on thoughtfully driving the business forward. This leader will be responsible for existing and new clients external to Delta Air Lines. He/She will oversee service delivery and build seamless customer interactions.Ā 

This is a critical leadership role on Delta Professional Services Operations team. This leader will collaborate with leaders across DPS Operations, Sourcing and Administration teams to deliver on our goals and support DPSā€™ broader customer and margin objectives.Ā 

The leader must lead with the following characteristics:
  • Entrepreneurial, change-striving, resilient spirit that leads by example
  • Is disruptive in thinking big and dreaming big without boundaries
  • Embraces challenges and drives toward solutionsĀ 
  • Comfortable and confident expressing candor to any audience, has executive presence
  • Ability to flex and tailor communication when speaking with business partners and external partners
  • This position reports to the Senior Vice President, Operations & Client Experience for Delta Professional Services (DPS), a wholly owned subsidiary of Delta Air Lines.
ESSENTIAL FUNCTIONS/TASKS
  • Lead DPS Program Managers assigned to clients external to Delta Air Lines, DPS Compliance and the Delta Air Lines Aircrew Training Center (FAA Part 142 Training Center)
  • Mentors, coaches, and inspires a diverse team to perform and deliver at their best
  • Foster strong relationships with client leadership teams
  • Strong influence and collaboration skills to work effectively cross-divisionally with trust, an enterprise mind-set, and a focus on delivering quality results on-time
  • Coordinate within DPS and client leadership to deliver premium services on time, every time
  • Partner with client leadership to identify target needs, staffing requirements and potential areas for growth.
  • Leads and effectively manage high impact projects with an acute understanding of risks, tradeoffs, and competing corporate priorities
  • Oversee DPS P/L as it relates to Client OperationsĀ 
  • Partner with DPS Sourcing & Recruiting for personnel needed to support clients
  • Support the relationship and communication strategies with client leadership teams
  • Consistently prioritizes safety and security of self, others, and personal data
  • Establishes an environment of continuous improvementĀ 
  • Write and distribute periodic DPS employee communication
  • Coordinate periodic town-hall meetings
  • Review and approve employee expenses
  • Travel required
ADDITIONAL PROGRAM RESPONSIBILITIES
  • Develop a comprehensive list of work processes related team operations support and documents a step-by-step process flow for each identified process
  • Identify ways to automate and streamline key workstreams and processes within their department


Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values ā€“ Care, Integrity, Resilience, Servant Leadership, and Teamwork ā€“ every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:Ā 
  • Competitive salary, industry-leading proļ¬t sharing program, and performance incentivesĀ Ā 
  • 401(k) with generous company contributions up to 9%Ā Ā 
  • Paid time off including vacation, holidays, paid personal time, maternity and parental leaveĀ 
  • Comprehensive health beneļ¬ts including medical, dental, vision, short/long term disability and life beneļ¬tsĀ 
  • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stagesĀ 
  • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental healthĀ Ā 
  • Domestic and International space-available flight privileges for employees and eligible family membersĀ 
  • Career development programs to achieve your long-term career goalsĀ Ā 
  • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprintĀ 
  • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategiesĀ 
  • Recognition rewards and awards through the platform Unstoppable TogetherĀ 
  • Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcareĀ 
What you need to succeed (minimum qualifications)
  • Bachelorā€™s degree or equivalent, relevant experience
  • Commercial Pilot Certificate (Airline Transport Pilot Certificate preferred)Ā 
  • Previous leadership experience in a FAR Part 121 Air Carrier Flight Training & Standards, Operations or Safety department or a Part FAA Part 142 Training Center
  • Solid organizational and leadership skills.
  • Conversant with Air Carrier Flight Training Operations and Federal Aviation Regulations.
  • Must be able to effectively communicate (verbally and in writing) and present to employees and executive leadership
  • Must operate with a high degree of confidentiality and trust
  • Solid computer skills including proficiency with MS Office 365 and other Delta/DPS software
  • Consistently prioritizes safety and security of self, others, and personal data.Ā 
  • Embraces diverse people, thinking, and styles.Ā 
  • Possesses a high school diploma, GED, or high school equivalency.Ā 
  • Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
*

About the Company:
Delta Air Lines Inc.



Industry:
Other/Not Classified


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