Looking for an exciting summer job in a fast-paced aviation environment? CRJ Aviation LLC welcomes you to join our team and gain hands-on experience in the aviation industry!

Join our dynamic team in the exhilarating world of the airline industry! At our company, we offer more than just a career; we provide an opportunity to be part of an industry that connects people and cultures worldwide. As a member of our team, you'll experience the thrill of working in a fast-paced environment where every day brings new challenges and for growth.

With a focus on safety, and excellent custome service, we're shaping the future of air travel. Enjoy the benefits, including travel perks opportunities, while collaborating with passionate professionals who share your dedication to excellence. Whether you're a seasoned aviation expert or just starting your career, we welcome you to join us on this exciting journey.

Elevate your career with us and soar to new heights in the dynamic world of aviation.

The Cross Utilized Agent is expected to be able to, understand, perform, and rotate between the duties of a Customer Service Agent and a Ground Operations Agent.

The Cross Utilized Agent is responsible for providing customer service to all customers, including scheduled or charter services.

Cross Utilized

Agents must be attentive to the customer's needs, politely handling their inquiries promptly, and completing the required transactions per company policy and procedures The Cross Utilized Agent is also responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meeting arriving flights, providing service to departing flights, assisting customers with special needs, assisting customer service agents, as needed, and any other duties as assigned.

Required Skills/Abilities:

Effective communication skills, both verbal and written.

Ability to work efficiently under time constraints.

Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.

Must be well groomed and adhere to the dress code policy.

Able to attend required training.

Strong computer skills and ability to use general office equipment.

Must be highly motivated with a positive attitude.

Basic computer skills.

CRJ Aviation is a drug free workplace. Pre-employment drug test required.

Ability to pass airport background screening and receive an airport SIDA badge.

Ability to work in extreme weather conditions.

Must be at least 18 years of age and possess a valid driver's license.

Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, as a requirement of the job.

Must be able to pass a pre-employment background check and drug screen.

Duties/Responsibilities:

The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.

Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.

Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.

Handle denied boarding situations, solicit volunteers, re-accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate.

Ensure compliance with FAA, TSA, airline, and airport regulations.

Enforce safety/security measures and monitor sensitive safety zones.

Assist Customers with special needs, i.e., Customers who need assistance in boarding Ad hoc assignments as requested by the Lead or Supervisor.

Complete required reports.

Meet arriving flights at baggage carousel to ensure proper handling of bags.

Monitor’s baggage carousel for unclaimed baggage.

Stores unclaimed bags in baggage service office until claimed or turned over to system baggage services.

Handles delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to systems baggage services.

Inform customers of airline policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims.

Provides consequential expenses to applicable customers when there is a delayed bag.

Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags.

Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.

Track replaced, damaged, and miss-loaded baggage. Assists with lost and found articles.

Load and unload baggage and co-mail of various weight and dimensions to and fro